Role Overview
The Account Manager is responsible for developing and managing a defined territory, market segment, or customer base, focusing on delivering sustainable HVAC/R products and service solutions. This role emphasizes driving revenue growth through strong client relationships, value-based selling, and identifying both expansion opportunities within existing accounts and new business across untapped markets.
Key Responsibilities
• Develop and execute a territory strategy focused on revenue growth and customer satisfaction
• Identify, map, and maintain regular contact with key decision-makers through in-person, phone, and virtual interactions
• Build strong relationships by understanding customer needs and uncovering opportunities to provide value-driven solutions
• Collaborate cross-functionally to ensure seamless service delivery and a high level of customer satisfaction
• Clearly communicate the company’s value proposition and differentiate offerings within the competitive landscape
• Drive business development efforts by promoting products and services to both existing and prospective clients
• Utilize CRM and sales tools to track activity, manage pipelines, and forecast territory performance
• Stay engaged in the local market through industry organizations, networking, and professional development activities