Job Details

A well-established window and door contractor operating across commercial, residential and institutional projects, providing a range of installation, maintenance and repair services throughout New York City.

About the Role

An experienced Service Operations Manager is required to oversee the day-to-day operations of a busy service division, managing pricing, workflow, field operations, project delivery and invoicing from initial request through to completion.

The role will involve leading a small team, managing multiple active jobs and ensuring work is delivered efficiently, profitably and to a high standard.

Key Responsibilities

• Prepare pricing, estimates and proposals for service work.

• Manage incoming service requests and operational workflows.

• Oversee scheduling priorities, technician deployment and field coordination.

• Track jobs through internal systems from initial intake to invoicing and closeout.

• Maintain accurate project documentation and client communication.

• Supervise technicians and monitor field performance and quality.

• Coordinate invoicing and ensure projects are closed out efficiently.

• Monitor operational performance, response times and departmental KPIs.

• Support ongoing commercial accounts and maintain strong client relationships.

• Experience managing service operations, construction operations or field service teams.

• Strong estimating and pricing experience.

• Ability to manage multiple projects, technicians and competing priorities.

• Excellent organizational, communication and leadership skills.

• Experience using service management software or CRM systems.

• Background in glazing, windows, façades or the wider construction industry preferred.