Service Technician II (Intermediate Field Technician)
About the Role
Hudson Technologies is seeking a Service Technician II for immediate hire to expand our U.S. field service team. As a Tech II, you are an intermediate-level field technician who can work more independently on service calls. In this role, you will perform a broad range of HVAC/R service and refrigerant recovery tasks with minimal supervision, demonstrating full proficiency in core service skills. You'll be trusted to take on more complex assignments – such as assisting with system retrofits or large-scale refrigerant projects – while often mentoring junior Tech I team members on the job. This position is ideal for a skilled technician with ~1–3 years of experience who is ready to step up as a fully capable field service professional.
Key Responsibilities
- Independent Field Work: Execute routine service jobs and refrigerant recovery operations with minimal supervision. You'll be dispatched to customer sites to perform preventative maintenance, service recovery equipment, and handle standard repairs efficiently while upholding Hudson's quality standards. Often, you will act as the on-site lead when working with a Tech I assistant, ensuring work is completed safely and effectively.
- Advanced Troubleshooting: Diagnose and resolve intermediate-level issues in chiller and refrigeration systems. This includes identifying refrigerant leaks, failed components (compressors, expansion valves, etc.), or control system faults. Utilize diagnostic tools (pressure gauges, multimeters, recovery units) and interpret data (pressures, temperatures, error codes) to pinpoint problems, implementing repairs or stable temporary fixes until a permanent solution is in place.
- Special Projects Support: Assist senior technicians or Leads on complex projects such as refrigerant retrofit conversions or chiller decontamination procedures. You may perform significant portions of these jobs – for example, pulling deep vacuums, charging new refrigerant, flushing oil, and replacing filters under guidance. You'll expand your expertise in Hudson's niche services by taking on these specialized tasks as part of your development.
- On-site Coordination: In the absence of a supervisor or Lead, coordinate on-site logistics to keep projects running smoothly. Ensure the necessary tools, materials, and refrigerant inventory are prepared before heading to the job. Make minor on-the-spot decisions to adjust to field conditions (within the scope of the project) and keep the Service Manager or Lead informed of progress and any issues that arise.
- Mentoring Junior Techs: Serve as a role model and on-the-job trainer for Service Tech I employees. Work alongside less experienced techs to guide them in proper procedures, safety practices, and basic troubleshooting. Help foster their growth by answering questions and demonstrating techniques, thereby developing your own leadership skills in the process.
- Customer Interaction: Communicate directly with customers more frequently as you handle jobs independently. Provide clear explanations of the work performed (e.g., "We located and recovered refrigerant from a leak point and are making repairs") and ensure the client is informed and satisfied before leaving the site. Professionally address routine inquiries and know when to involve a Lead or Manager for complex questions or scope changes.
- Technical Proficiency & Documentation: Utilize Microsoft products, specifically TEAMS, Windows, Word, and Excel, to support daily operations. This includes using company tablets or laptops to complete digital service reports, manage work orders, document refrigerant logs, and communicate effectively via email. Strong computer proficiency ensures accurate record-keeping and efficient coordination with the operations team.
- Expense Management: Stay up to date on all credit card expenses by submitting them weekly without fail. You are responsible for ensuring the timely turn-in of full, itemized receipts using our Concur system, maintaining accurate and auditable expense records.
Why Hudson Technologies
Hudson Technologies offers you the chance to grow with an industry leader known for innovation in refrigerant services and chiller maintenance. We foster a team-focused culture where experienced mentors and managers actively support your development. At Hudson, your ideas for improvement are valued – our continuous improvement mindset means you'll have opportunities to help refine our processes. We are dedicated to environmental stewardship, reclaiming refrigerants to reduce greenhouse gases, so your work makes a real environmental impact. In addition, we offer ongoing technical training to keep your skills sharp and help you progress toward senior technician and leadership roles. Join Hudson and experience a supportive, safety-first environment with clear career pathways – we invest in our people so we can reclaim the future together.
Hudson Technologies offers you the chance to grow with an industry leader known for innovation in refrigerant services and chiller maintenance. We foster a team-focused culture where experienced mentors and managers actively support your development. At Hudson, your ideas for improvement are valued – our continuous improvement mindset means you'll have opportunities to help refine our processes. We are dedicated to environmental stewardship, reclaiming refrigerants to reduce greenhouse gases, so your work makes a real environmental impact. In addition, we offer ongoing technical training to keep your skills sharp and help you progress toward senior technician and leadership roles. Join Hudson and experience a supportive, safety-first environment with clear career pathways – we invest in our people so we can reclaim the future together.
