Job Details

A growing commercial exterior contractor is seeking an experienced Glass Operations Manager to oversee the performance, delivery and development of its commercial glass and glazing division.

This is a senior leadership opportunity for an individual with a strong background in commercial glazing operations, project delivery and financial management. The successful candidate will oversee project management, estimating, procurement and field operations, ensuring projects are delivered safely, efficiently and profitably.

The role will suit an established glazing professional who combines technical expertise with commercial leadership, operational planning and the ability to develop high-performing teams.

• Oversee the day-to-day operations of the glass and glazing division, ensuring projects are delivered on schedule, within budget and to the required quality standards.

• Lead and support project managers, estimators, superintendents and field installation teams.

• Monitor project performance, financial results, labour productivity, cost control and divisional profitability.

• Review project pipelines, resource requirements, workload forecasts and staffing needs.

• Coordinate estimating, pre-construction, procurement, fabrication requirements, logistics and installation activities.

• Establish and improve operational processes, reporting procedures and performance measures.

• Work with project managers to identify commercial risks, manage change orders and protect project margins.

• Review bids and project handovers to ensure scopes, pricing, labour allowances and delivery programmes are commercially sound.

• Maintain strong relationships with general contractors, owners, architects, suppliers and manufacturers.

• Support business development through existing client relationships, repeat business and new project opportunities.

• Monitor quality control, safety compliance, installation standards and adherence to project specifications.

• Resolve escalated project, staffing, procurement and client issues.

• Recruit, develop and retain operational personnel while promoting accountability and high performance.

• Identify opportunities to improve efficiency, standardise processes and strengthen coordination between office and field teams.

• Report on divisional performance, backlog, forecasting, project risks and operational priorities to senior leadership.

• Significant experience within commercial glass and glazing, preferably with a specialist glazing contractor.

• Previous experience in a senior operations, divisional management or equivalent leadership role.

• Strong technical knowledge of curtain wall, storefront, windows, architectural glazing and associated installation methods.

• Demonstrated experience managing project managers, estimators, superintendents and field personnel.

• Strong understanding of project financials, forecasting, cost control, labour productivity and profitability.

• Experience managing multiple projects and allocating resources across a busy project portfolio.

• Proven ability to improve operational processes and drive accountability.

• Strong commercial judgement and experience managing client and supplier relationships.

• Excellent leadership, communication, organisational and problem-solving skills.

• Ability to balance strategic planning with hands-on operational involvement.