Service Sales - Fire Protection

Our client is a growing Fire Protection company with 8 offices across the US. From complex builds to fast-paced schedules, they have delivered on projects of every size while building strong, lasting partnerships across the industry. 

While Texas remains their home base, their footprint continues to grow. My clients is licensed in 15 states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, and Utah. Wherever they go, their mission stays the same: to make the communities they serve safer.

This position is  b ased in the Rio Grande Valley region of Texas

• Identify deficiencies noted in ServiceTrade and/or Inspection Reports generated from Building Reports or AFP approved inspection reports and prepare proposals
• Communicate effectively with Inspection Teams to ensure clear understanding of deficiencies noted and means of correction 
• Create deficiency proposals as outlined in standard operating procedures
• Create service repair related proposals as needed as outlined in standard operating procedures
• Communicate deficiency and repair proposals directly with primary service sales account representatives or with customers via ServiceTrade functions, phone, fax and/or email
• A continued commitment in pursuit of enhancing existing and new customer experience by assisting with emergency service or deficiency inbound calls, including follow up on leads and deficiency proposals.
• Meet or exceed sales budget goals set by service sales manager
• Promote a positive ongoing relationship with both internal and external customers and end users
• Estimate hard bid contracts and provide a proposal to the customer on the bid date
• Conduct job site surveys to ensure the accuracy of the estimate
• Prepare assigned reports needed for invoicing (Customer set up sheet)
• Maintain inspection and service sales log for all deficiency bids exceeding Quality Check and Audit threshold amounts
• Demonstrate effective communication skills when interacting with all internal and external customers
• All other duties assigned

• Complete weekly Bid Logs to track monthly Close Ratios and total Bids Won (i.e. 10-15%, 1.5M)
• Provide estimate and required budget details for all jobs bid
• Provide detailed Scope Sheets for all jobs bid
• Pursue Bid Tabs for all estimates that are not awarded
• Maintain a Global Customer View for opportunities to expand leads and relationships across product lines and customer portfolio 
• Maintain an Account Ownership mindset to ensure Customer Satisfaction and Customer Retention
• Maintain Customer contacts and appointments on Outlook calendar that is accessible by Manager
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Review Notices and Liens reports, contact customers as needed, and respond to Accounting team with updates
• Submit Expense Reports timely; ensure expenses are targeted and approved in advance 
• Participate as needed with Organizations to promote leads and support customer relationships with primary service sales representatives. 
• Actively Participate in required Weekly/Monthly/Quarterly team meetings